30-40% of eye care calls go unanswered during peak hours. Every one is an annual exam, a contact lens reorder, or a new patient referral that walked to the practice down the street. That is thousands of dollars a month in revenue you already earned but never captured.
30-40% of eye care calls go unanswered during peak hours. That is thousands a month walking to the practice down the street.
Our Approach
You did not build a great eye care practice to lose patients because nobody could pick up the phone while the front desk was verifying insurance. We build scheduling, follow-up, and after-hours systems that keep your exam chairs full and your team focused on patient care.
We build scheduling, follow-up, and after-hours systems that keep your exam chairs full and your team on patient care.
First ring. Every time. Morning rush, lunch hour, urgent calls. Your patients talk to someone who knows your services, hours, and insurance panels.
First ring. Every time. Morning rush, lunch hour, urgent calls.
Learn moreAnnual exam next Tuesday? Done. Contact lens follow-up this week? Handled. Patients confirmed before they hang up.
Annual exam next Tuesday? Done. Contact lens follow-up? Handled.
Learn moreTheir eye started hurting at 9pm. They called. Your voicemail did not book them. Those calls are revenue you never see.
Their eye hurt at 9pm. Your voicemail did not book them.
Learn moreLive Demo
Dr. Iris is a live example of what your practice receptionist would sound like. Call in with a scheduling request or ask about services. Most callers genuinely cannot tell the difference.
No signup required. Just click and talk.
Patient Concierge
Your front desk is checking in the 9am patients, verifying VSP insurance, and helping someone select frames at the display. The phone is ringing. That caller wanted to schedule a comprehensive exam. They hung up and called the optometrist down the street. You will never know it happened.
Your front desk is buried. The phone keeps ringing. Those callers are booking somewhere else.
35%
of calls missed during peak hours
$400
avg patient visit value
After-Hours Line
After-hours eye care calls are high-urgency. A torn contact lens, sudden flashes and floaters, a child's eye injury. When a patient calls after closing and nobody picks up, they find someone who does. Those visits lead to comprehensive exams and optical purchases you never see.
After-hours calls are high-urgency. When nobody picks up, they find someone who does.
25%
of eye care calls come after hours
No-Show Shield
No-shows are not just lost exam revenue. They are wasted chair time, idle pre-testing staff, and a schedule that never recovers. Automatic confirmation calls and reminders cut no-shows dramatically. When someone cancels, your short-notice list fills the chair before the day starts.
No-shows waste chair time and kill your schedule. Automated reminders cut them dramatically.
12%
avg eye care no-show rate
$1,000+
lost per week to no-shows
Recall Recovery
Your exam schedule has gaps. Your patient database has hundreds of overdue annual exams. Your front desk does not have time to call them. Automated recall outreach fills those chairs without adding a single task to your team's plate.
Hundreds of overdue annual exam patients in your database. Automated outreach fills those chairs.
$200 - $500
per month for the full service
$45K+
annual cost of a dedicated front desk
The Math
At just 15 missed calls per week at $400 average patient visit, a 20% recovery rate puts over $5,000 a month back on your schedule.
From eye care practices like yours
"
We were losing new patient calls every morning because the front desk was helping patients pick frames. First month we booked 32 appointments that would have gone to voicemail.
Dr. Rachel M.
Optometrist, Tulsa
"
The recall system reactivated 55 overdue patients in the first six weeks. Those are comprehensive exams that lead to frame purchases. My schedule has not had a gap since.
Dr. Michael P.
Optometrist, Oklahoma City
"
A patient called at 7pm about sudden flashes. The system triaged the urgency and booked her for first thing the next morning. That was a retinal tear we caught early.
Dr. Karen L.
Ophthalmologist, Broken Arrow
Free Revenue Audit
15-minute call. No contracts. We will map your current call volume, missed call rate, and after-hours gap, then give you a specific dollar figure for what it is costing your practice.
Common Questions
Most callers cannot tell the difference. The voice is natural, conversational, and trained on your specific practice - your services, your hours, your insurance panels. If someone asks directly, it will be honest. But the goal is to sound like the best front desk coordinator you have ever had.
Yes. It knows your accepted insurance panels, can confirm basic eligibility information, and handles the most common insurance questions patients call about. For anything requiring manual verification or complex claims, it captures the details and flags it for your team.
Most practices are live within one week. We map your call flow, build the receptionist agent to match your practice, test it, and flip the switch. No IT department required. No hardware. Just a phone number forward.
A dedicated front desk coordinator costs $35,000 to $55,000 per year. This service runs $200 to $500 per month. That is over 90% savings, and it works every shift, every holiday, without overtime or sick days.
Absolutely. Most practices use this as overflow and after-hours coverage. Your front desk handles what they can. When the morning rush hits or they are helping a patient select frames, the system picks up the rest. No calls fall through the cracks either way.